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FAQ

How will the transaction appear on my statement?

Not to worry your secret is safe with us "The Pleasure People" will not appear anywhere on your bank statement. Rather, it will appear as "Addai Ltd" our trading name.

Will anyone be able to tell what's inside the box?

Simply… No. The box is plain brown and label free. For deliveries and returns we use our company name Addai Ltd rather than The Pleasure People for complete discretion.

I haven't received my order?

We are very sorry you have not yet received your order. We ask that customers wait a maximum of 5 days for their item. Following this please call or email us and we will make sure we find out where your item is, or send you a new one right away.

I need to return my item?

We are sorry you are not happy with your item. There are various returns policies depending on the reason for return. Please see our reader friendly ‘Returns' section for full details. Any further questions? Give us a call and one of our friendly advisor's will be happy to help.

How long will it take to receive my item?

We usually say 2 to 3 days, however at busy periods in the year (such as Christmas and Valentines day) post and parcels can often take a little longer; please wait up to 5 days after ordering before contacting us about missing items.

I want to cancel my order?

If you have changed your mind straight after placing your order please contact us right away to cancel or change your order. If your order has not yet been packed, we will be able to cancel your order and refund you using the same method you used to pay.

If your order has been despatched and is on its way to your postal address. Please do not open the item, and contact us immediately. If you open the item we will not be able to provide a refund.

FAQ not answered your question?

No Problem, why not give us a call on 07751777730 or send us an email at info@thepleasurepeople.co.uk and one of our friendly members of staff will be on hand to answer any questions or queries you may have.

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